We Are Here For You

You have 30 days from the date of delivery to return any piece. Items must be unworn, undamaged, and returned in their original packaging. We want every Namla piece to feel exactly right — if it doesn't, we'll help you find one that does.

Email us at namlajewelry1@gmail.com with your order number and the reason for your return. We'll send a return label and instructions within 1–2 business days. No forms, no friction — just a conversation.

Custom and personalized pieces are final sale, as they are made uniquely for you. Sale items are also non-returnable. All other pieces are eligible within the 30-day window — worn with care, returned in original condition.

Once we receive and inspect your return, your refund is processed within 5–7 business days to your original payment method. A confirmation email arrives the moment it is issued.

Yes. Contact us within the 30-day window with your order details and the piece you'd like instead. If there is a price difference, we'll guide you through it — seamlessly and without fuss.

Every Namla piece is crafted from 18K gold plated stainless steel — the warmth and radiance of gold with the strength of surgical-grade steel. Our stones are ethically sourced, and our plating is built to endure.

Yes. Our pieces are waterproof and tarnish-free — made for the woman who wears her jewelry through every moment of her life. Shower, swim, live. After ocean exposure, a rinse with fresh water and a gentle pat dry keeps your piece at its best.

Store your pieces in the provided pouch, away from sunlight and perfume. Wipe gently with a soft dry cloth after wearing. Avoid harsh chemicals, abrasive cloths, and prolonged chlorine exposure. Treated with care, a Namla piece lasts a lifetime.

Our Lifetime Warranty covers manufacturing defects — any issue originating from craftsmanship, not from wear or accident. If a clasp fails, a stone is missing, or plating is uneven from the start, we will repair or replace your piece. We stand behind every creation.

Yes. Our stainless steel base is hypoallergenic and nickel-free, safe for sensitive skin. If you have known metal allergies beyond nickel, we recommend consulting your dermatologist before wearing any gold-plated jewelry.

Orders can be modified or cancelled within 12 hours of placement. After that, the order enters processing and cannot be changed. Email namlajewelry1@gmail.com immediately — we respond quickly.

Every Namla order arrives in our signature packaging — a gold-accented box with a satin ribbon, complimentary with every purchase. You may also request a personalized note at checkout, and we will include it with care.

We accept all major credit cards — Visa, Mastercard, American Express — as well as PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure. We never store your payment details.

Check your spam or promotions folder first. If it isn't there, email us at namlajewelry1@gmail.com with the name and email used at checkout. We'll confirm your order and resend the confirmation immediately.

We are here. Write to us at namlajewelry1@gmail.com — we respond within 24 hours, with care and without scripts. Every question deserves a real answer.